Tony Hsieh, the CEO of Zappos, is all about customer service. Every employee that joins his company goes through 4 weeks of customer service training, and those not wanting to continue are offered $2,000 to leave. What’s left is a company filled with loyalty and passion for serving the customer. Where is that in the travel agency market? Want to stand out from the competition? Follow the link below.
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What Travel Agencies Can Learn From Zappos