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Where’s The WOW Philosophy In Travel Business?

July 9 by Sling & Stone Leave a Comment

Tony Hsieh, the CEO of Zappos, is all about customer service. Every employee that joins his company goes through 4 weeks of customer service training, and those not wanting to continue are offered $2,000 to leave. What’s left is a company filled with loyalty and passion for serving the customer. Where is that in the travel agency market? Want to stand out from the competition? Follow the link below.

Read the full article here:
What Travel Agencies Can Learn From Zappos

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Category: News Topic: Small Business Strategy

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